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Shipping & Returns

 

 

Delivery companies used by easy-irrigation.co.uk

Royal Mail

Tufnells

Yodel

 

 

 Royal mail Tracked  UK Delivery 2-4 day depending on location   Orders up to £50 =£3.95 Orders over £50 = Free

 

This entry level service is available to all UK Customers including Belfast, Scottish Highlands and Islands. Deliveries will typically take 2 working days  however certain locations will be longer ( this excludes Saturdays, Sundays and Bank Holidays) . Deliveries are made via Royal Mail tracked. 

 

Next Day Delivery  £6.95

 

Orders placed using this service will be delivered on the next working day providing the order is placed before 2pm.(excludes Saturdays, Sundays and Bank Holidays). The orders are delivered on our behalf by Yodel or Tuffnells depending on the product .  This option is not available to the Highlands or islands.  If you are placing an order after 2pm and would like delivery on the next working day then please do call on 01189736905 as collections occur at 3pm so we maybe able to get your order out. 

 

 

 

European Road Service

Available to most Countries in the EU and delivery typically takes 5 days however the estimated delivery time will be shown in the checkout.  Costs vary depending on your location and start from £9.99

 

 

Shipping Schedule

Order placed before 1pm GMT will be shipped the same day, orders placed after 1pm will be shipped the next day. If you have an urgent order and it is after 1pm then please call 01189736905 as we may still be able to ship your parcel providing the couriers have not left. Weekends and Bank holidays are not working days so orders placed after 1pm on Friday will not be shipped until the next working day ie Monday unless it is a Bank Holiday

 

Parcel Refused

 

Parcels refused at a destination will be returned to us. On return of the parcel a refund will be made to the card for the original order value less the delivery charge, less £7.95 return charges. Return charges maybe higher from areas outside of the UK and these will be charged to the card used at cost price plus UK VAT. 

 

Unclaimed Parcels

 

If you are unable to receive the parcel then a card will be left through the door and two further attempts will be made to deliver the parcel If the driver is still unable to make the delivery then the parcel will be held for five days waiting for your instructions. If no contact is made the parcel will be returned to us. Unclaimed parcels that are returned to us will be refunded less the original delivery charge and a further charge of £7.95 for the cost incurred for the return of the parcel to Earth Systems Limited. Delivery charges are non refundable for returned goods .

 

 

Back Orders

 

At Easy Irrigation we use a real time stock control system that deducts stock as it is sold. In the rare event that an item is out of stock we will notify you by email and offer alternatives, an estimated delivery time or to cancel the order. We will keep you updated via email and your login area that is accessed via our secure server. You will always be contacted with the option to cancel your order if you would rather not wait. 

 

Short Deliveries 

You should check your delivery on arrival and notify us within 48 hours if there is an issue with the delivery.  Please email sales@earth-systems.co.uk or call on 01189736905

 

Guarantee

 

All our products come with a 12 month fair use warranty unless manufacturers warranties exceed this period

If the item is faulty and within our 30 day main warranty period then we will collect the item from you and exchange it for a new item. If the item is found to be faulty outside of this period then you would have to return the item to us and we will exchange it for you. We operate a fair use warranty and claims are assessed based on wear and use. Please contact us via email before returning the item to us so that we can email a guide to you which will explain how the item should be returned

 

Returns Policy

 

If for any reason you are dissatisfied with your purchase you may return it for either a refund or exchange within 30 days of receipt.  The product must be returned in perfect condition and should include the original packaging.  Refunds will be made back on to the card that was used when the order was placed. Postage is not refundable. 

Returns outside of the 30 day period will be subject to a 15% handling charge and must be confirmed by email before the item is returned. The product must be in perfect condition and should include the original packaging. The adjustment will be made to the original card that was used and will be made at the time of exchange or refund. This excludes the extended Christmas returns period

 

Returns costs are at your expense unless on the rare event the item is faulty and inside the 30 day warranty period .

 

In the rare event that your purchase is incorrect, damaged or faulty we will arrange a collection from you free of charge providing it is within the 30 day warranty period. Returns under warranty but outside of the 30 days will be at the buyers cost. Please follow the instructions below, completing the returns form and please make sure that the items you are returning to us were purchased from us before returning. Notification must be made within 48 Hours of receipt of the parcel details should be sent by email to sales@earth-systems.co.uk .

 

Can you please return the item in adequate packaging for transportation.

 

 

Please include your full name and address, contact telephone number along with your order number and the details of the exchange or refund. Once we receive it back to the warehouse we will take care of the rest and send over conformation via email. Please if possible use the returns for that can be downloaded from here.

 

Returns Form

 

Lost Parcels

Items shipped via Royal Mail cannot be tracked. As such no claim can be raised until 21 working days after dispatch. For guaranteed deliveries you should select Next Day Tracked 

Fraud

Please see Conditions of Use click here